Express Scripts

Express Scripts, a leading pharmacy benefit manager, focuses on improving medication access and affordability for millions of members. As part of their Member Native Mobile Team, I worked on enhancing the Express Scripts mobile app to create a more intuitive and tailored experience. This project aimed to increase adoption of the Exclusive Home Delivery (EHD) program, which helps members transition from retail to delivery for long-term medications and avoid penalty pricing.

My contributions included redesigning the app’s dashboard and prescription list. Dynamic, actionable notifications replaced static dashboard tiles, guiding users directly to critical tasks, such as managing medications or avoiding price increases. The prescription list transitioned to an animated card-style layout, offering greater flexibility and a modern, user-friendly experience. I also optimized the EHD workflow by integrating clear alerts, warnings, and well-placed calls to action. Extensive usability testing informed iterative improvements, ensuring the design addressed user needs and pain points. These updates not only modernized the app but also promoted savings and improved medication management for members.